We hope you will love your Moon + Mellow purchase, but if you are not completely satisfied we'd be happy to offer a refund, exchange or credit note provided that the following guidelines are observed:
- Goods must be received within 14 days of receipt
- Goods should be returned unworn and packaged as per the original order with all tags in place, folded and wrapped inside the original gift box
- All items should be returned in the original cardboard outer carton which protects the gift box
- Your return should include the original order email so we are able to identify the return quickly and efficiently. Failure to do so will result in delays processing the return
HOW TO RETURN
We offer easy returns through DHL. The cost of return shipping will be deducted for refund or credit items. Please contact us by email and we will book your return in with DHL - firstname.lastname@example.org
Subject to stock availability, we will exchange eligible items that are returned to us within 14 days of receipt. In cases where we are unable to provide an exchange, we will first offer a credit. The new item will be shipped to you after the returned item has been received by us and checked.
If you wish to receive a refund for returned items, eligible items need to be returned and reach us within 14 days of being received by you. Please note that refunds can only be made to the card originally used to pay for the order, and may take up to 30 days to appear in your account. This is outside of our control. The cost of return shipping will be deducted for refund or credit items.